Enquiry Received
Your message has been logged and will be reviewed by Andrea personally. There is nothing further you need to do right now.
24h
Maximum time to your first reply
What happens next
Right now
Your enquiry is in our system. No further action is needed from you at this stage.
Within 24 hours
You will hear back by email or message — a personal reply, not an automated acknowledgement.
After that
We will assess your matter, confirm the key facts, and propose how best to proceed.
Please allow the full 24 hours before following up. Enquiries are read in the order they arrive, and a chasing message does not move yours forward in the queue.
Two things that help
A second submission creates a duplicate file and does not speed up your reply. If you remember something you left out, simply reply to our response email — it is added to the same case file.
Our reply will come from wen.liang@hengdulaw.com. Adding it now keeps the message out of your spam or promotions folder. Please also check those folders before assuming we have not written back.
While you wait
None of this is required. It simply means we can get to the substance of your matter in the first exchange rather than the third.
If a deadline is running or you need to speak to someone today, call or message Andrea directly.
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